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Peace of mind for your home technology
Peace of mind for your home technology
Technology Support you can count on
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Experience Our Benefits
REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.
What can we monitor?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
What can't we monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Basic $29/month
- On-Site Support: Monday - Friday from 9AM - 5PM – Based Upon Availability
- Remote Troubleshooting2
- 24/7 Text, Chat, & Email Support2
- Life Safety Support Available 24/76
Purchase Plan
Essentials $49/month
- On-Site Support: Monday - Friday from 9AM - 5PM – Based Upon Availability
- Remote Troubleshooting2
- 24/7 Text, Chat, & Email Support 2
- 24/7 Phone Support2
- Proactive System Monitoring2,3
- 10% Service Labor Discount
- Life Safety Support Available 24/76
Purchase Plan
Enhanced $99/month
- On-Site Support Availability: Sunday - Saturday from 9AM - 6PM
- Remote Troubleshooting2
- 24/7 Text, Chat, & Email Support2
- 24/7 Phone Support2
- Proactive System Monitoring2,3
- Priority Scheduling (next day scheduling, or same day if available)
- 20% Service Labor Discount
- Annual Preventative Maintenance Visit
- Loaner Equipment4
- Life Safety Support Available 24/76
Purchase Plan
Concierge Price on Request
- On-Site Support Availability: Sunday - Saturday from 9AM - 10PM
- Remote Troubleshooting2
- 24/7 Text, Chat, & Email Support2
- 24/7 Phone Support2
- Proactive System Monitoring2,3
- Priority Advanced Support (same day or next day scheduling)
- Service Labor Included
- Loaner Equipment4
- Bi-Annual Preventative Maintenance Visit
- ISP and Cable Account Management
- Surveillance Footage Retrieval
- On-Site Attendant for Parties & Events5
- Life Safety Support Available 24/76
2. A remote troubleshooting device or devices required. Please consult your Sales Representative to confirm that your system can be supported remotely.
3. Tech Automation Inc. takes privacy and security very seriously. Our system monitoring tool allows us only to see the status of a device on the network. Nothing else. There is no access to your content or data. Devices appear as either on-line or off-line.
4. Loaner components provided as available, and may not match size, fit, or finish of original product. Does not include custom manufactured or specialty products.
5. Limited to twice per year, and two weeks prior notice is required.
6. Complete system failure, HVAC issue, or major lighting issue (AV or TV outage is not considered Life Safety)
7. Standard Rate M-F 9AM to 5PM - $175/hr
8. After Hours Rate M-F 5PM to 10PM - $249/hr
9. Weekend Rate Saturday & Sunday - $249/hr
10. Remote Support M-F 9AM to 5PM - $99/hr
11. System Preventative Maintenance - $99/hr
12. Trip Charge added for locations 60+ minutes from Troy: $75/hr